Frequently Asked Questions

• What form of payment is required?

  Credit/Debit Cards: A valid credit/debit card is required to hold a reservation. You have the option of changing your payment method at check-in or check out.

  • At check-in, your card will be authorized for the full amount (room & taxes) as well as an additional $100 hold for incidentals.

  • Upon checkout, any unused portion of the $100 deposit for incidentals will be refunded to your card. Depending on your bank, the authorization could be released anywhere from 2-3 business days for credit card holders, 7-10 business days for debit cardholders, and possibly longer for cards issued from international countries.

  • If the registered cardholder will not be present at check-in, a credit card authorization form will be required to process payment in advance; Please email us at [email protected] for a copy of this form. Note that for our guest’s protection, this form must be submitted at least 72 hours in advance of your check-in date. Same-day credit card authorization forms will not be accepted.

  Cash: The hotel will gladly accept cash payments at check-in. If you do not have a credit/debit card at check-in, we require a (refundable) cash deposit of $500 in addition to the full amount due for room and taxes. At check out, after we check your room for damages, we will refund the $500 deposit minus any room charges or damage recovery fees (such as a smoking fee).

  Checks: Personal checks are not accepted. Company checks to pay for group reservations must be submitted one week in advance of the group’s arrival date.

• What time is check-in & check-out?

  Check-In Time: Check-in time is any time after 4 pm. Based on room availability, we may be able to accommodate check-ins before 4 pm, but this is not guaranteed. Please call ahead to advise of any special arrangements that you may need. Additional charges may apply.

  • We welcome guests under 18, however, they must be accompanied by a parent or guardian to check-in.

  Check-Out Time: Check-out time is 11 am. Late check-out requests up to 5 pm may incur a half day’s rate. Late check-out requests after 5 pm are the equivalent of a full night’s stay.

  Early Departure: An early departure fee of $75 will be charged to guests leaving before their scheduled check-out date.

  Late Departure: Late departures are subject to availability, and not guaranteed. Additional charges may apply.

• What is your cancellation policy?

  Reservations can be canceled without penalty no later than 4pm, 2 days prior to your check in date. Reservations canceled less than 2 days before check-in will be charged a penalty fee of the first night’s room and taxes.

  No Show Fee: A no-show fee of one night’s room and taxes will be charged if a reservation is not canceled and the guest does not arrive.

• Is The Louis a smoke free property?

  We are a non-smoking hotel. A $300 smoking fee will be charged if there is evidence of smoking found in guest rooms. Vaping, the use of e-cigarettes as well as the burning of candles, incense, and other open flame devices are also prohibited inside the hotel and rooftop deck.

• Is The Louis ADA Compliant?

  Yes, we are an ADA compliant hotel. Wheelchairs and shower benches are available upon request.

• Is outside alcohol permitted?

  Due to licensing regulations, outside alcohol is not permitted. Drinks are available for purchase at Staple or Cottonwood. Please note that there are no mini-bars in guest rooms.

• Are there quiet hours?

  To allow all guests the opportunity to enjoy a good night’s stay at The Louis Hotel, quiet hours will be in effect from 10 pm – 6 am on the guest floor.

• Are pets allowed?

  We are a dog-friendly hotel. Please call ahead to confirm that you are traveling with a dog as we have a limited number of pet-friendly rooms available. Guests traveling with pets should take note of the following:

  • There will be a non-refundable Pet fee of $150 applied to your final folio.
  • For the safety and comfort of your pet as well as other guests, dogs must not be left unattended in guest rooms.
  • Dogs are required to be leashed at all times in public areas, except when they are in a carrier or crate. Dogs are welcome on our rooftop deck, except for special events.
  • You are responsible for damages caused by your pet to your room or hotel property.

  Guests traveling with ADA compliant service dogs will not be charged a pet fee. Please click on this link for more information from the ADA on service animals.

• Is there parking?

  Guest parking is complimentary. Valet parking will be available upon request. Self-parking, including electric vehicle parking, is available around the town square and the hotel on a first-come, first-served basis.

• What is The Pantry?

  Experience the distinctive charm of The Louis Hotel and Cottage Collection with our exclusive pantry amenity. Available to every guest, the pantry offers a delightful array of items, including breakfast, snacks, beverages, evening appetizers, and more! Your access to this unparalleled convenience is seamlessly included in your stay at The Louis, adding an extra touch of comfort to your experience.

  Q1: Where is the pantry located for guests?

  The pantry is located in The Louis. Guests can access it by taking the elevator to the second floor and turning right.

  Q2: Is the pantry available every day of the week?

  Yes, the pantry is available every day for all hotel guests, including those in the cottage collection. Cottage guests can obtain a key from the indulgence agent for access.

  Q3: Are there offerings other than hot appetizers?

  Alongside hot appetizers, a charcuterie board is also offered.

  Q4: What time is breakfast offered?

  The day begins with a selection of beverages served starting at 6:30 AM, featuring coffee, de-café, and hot water for tea selections presented in a convenient box, complete with assorted sugars and stir sticks.   The Continental Breakfast is available from 7:00 to 10:30, ensuring a leisurely start to your day with a range of delectable options.

  Q5: What does the continental breakfast include?

  The continental breakfast includes fresh juices, milk, assorted pastries, house-made jam, yogurt, flavored yogurts, fresh fruit, berries, and house-made granola cereal.

  Q6: Are there snacks available during the day?

  Yes, snacks are available from 11:00 to 4:00, including beverages, vegetable crudites, hummus, pimento cheese, crackers, pretzels, nuts, and individual cookies.

  Q7: What is offered during the evening tasting from 5:00 to 7:00?

  The evening tasting includes hot appetizers, an imported and domestic cheese display, fruits, berries, crackers, house-made bread, and a children’s corner with wrapped PBJ or cheese sandwiches, vegetables, apple sauce, and cookies.

  Q8: What is Chocolate Indulgence from 8:00 to 10:00?

  Chocolate Indulgence includes a selection of cordials, Grange house-made chocolates, truffles, fudge, mini-desserts, and various cakes and cookies.

  Summary of Hours & Offerings:

  6:30 AM: Beverages Begin

  7:00-10:30 AM: Continental Breakfast

  11:00 AM – 4:00 PM: Afternoon Snacks

  5:00 – 7:00 PM: Evening Reception

  8:00-10:00 PM: Chocolate Indulgence

  *These timings and offerings are subject to change. Guests are encouraged to check with the hotel staff for the latest information.